Raleigh Medical Group
Terri F.
"It is simple, the staff just makes it easy to work with. They are prompt and patient. Follow-up is outstanding. They have shown respect each time I have had to work with them. Great job."
See How Our Customers Rate Us
Tidewater Physicians for Women
Alissa C.
"I always have great experiences with SSVA anytime I need their help. They are all very helpful and make sure a resolutions is found as quickly as possible to any problem we have. Andy, our account manager goes above and beyond to make sure our technology is meeting our expectations. Andy resolved a phone issue we had quicker than the phone vendor could!"
Virginia Physicians for Women
Bridget B.
"My experience was great because SSVA has an understanding of how our practice functions and of our IT infrastructure. This helps to ensure a quick resolution to issues without requiring much time and effort on our part."
Commonwealth Primary Care
Sabrina N.
"Everyone always gets back with me quickly and seems to genuinely care about the issue. I have never had a bad experience."
Advanced Patient Advocacy
John M.
"Exceptionally quick response time. Thanks!"
"Executed remediation of issues perfectly and to my specifications. Very satisfied!"
Clinical Research Partners
Sa'Mara B.
"I really enjoy the fact that they are so fast and efficient! No matter the issue I call with, I have a fast resolution! They are all kind and down to earth individuals who strive to have great customer service! A big upgrade from previous IT teams we have had in the past, the experience with Strategic Solutions is always amazing!"
HMR Funding
Morgan W.
"Justin is great!! He has been so helpful throughout the entire process! He went above and beyond to solve my crazy computer issues with Outlook! Thank you again so much for your patience through this whole ordeal!"
The Daily Planet
Sarah H.
"ZACH IS MY HERO! So patient and attentive. Not sure what I would have done without him and your team."
Virginia Eye Consultants
Chassidy S.
"Always very helpful and walking me through what they are doing to fix the issue."
Virginia Beach Obstetrics & Gynecology
Connie H.
"Kirk makes the experience good. He is extremely bright and knows his craft. He also takes the time to explain why something may have happened. So glad you have him on staff!"
WomanCare Centers
Karen S.
"Quick response.
Issue resolved."
WomanCare Centers
Karen S.
"Ryan is always helpful and very pleasant to work with."
3north Architects
Katie H.
"Completed without too much back and forth."
Commonwealth Primary Care
Cheryl L.
"Jason took care of everything requested and checked to see that it was working properly. He was very helpful!"
Virginia Beach Obstetrics & Gynecology
Marcia H.
"Great response time and service. DJ was very helpful..."
Richmond Dermatology & Laser Specialists
Brittany W.
"Jason is always so wonderful to work with!"
The Daily Planet
Nyetta J.
"It was quick and painless"
Commonwealth Primary Care
Judy T.
"Handled quickly and fixed thoroughly. It's always a pleasure to work with Justin."
Commonwealth Primary Care
Leah B.
"Quick response Time!"
Commonwealth Primary Care
Sabrina N.
"Fast and friendly as always. Cannot beat that!"
Commonwealth Primary Care
Sabrina N.
"DJ is awesome! He helped me with my original problem and 2 more that I threw at him on the fly.."
HMR Funding
Ryan H.
"Ryan had an immediate answer to my question!"
Tree of Life
Dr. Mark Bender
"The response time was very quick and good communication throughout"
Medical Society of Virginia
Lisa H.
"Justin did a great job and was very patient in walking me through all that needed to be done to resolve the issue."
Central Virginia Family Physicians
Shawn C.
"We have a significant appetite for technology to help us optimize our delivery of care to our patients, but we are not a technology company. We quickly realized we needed advanced expertise to help us navigate our strategic IT plan as well as to ensure our systems are operational and protected 24/7. We feel very confident in Strategic Solutions of Virginia to deliver on those objectives for us."
Virginia Physicians for Women
Margaret D.
"Shawn was awesome and taught me about why I was having the problem I was having. He was very patient and spoke "on my level". Thanks Shawn!"
The Daily Planet
Daniel H.
"It was simple and affective. Justin was respectful, and capable of doing exactly what was asked. Great Job!"
HMR Funding
Kim S.
"My experience with Marcus was great because he was friendly, responsive and fixed the issue in a reasonable time frame. He was awesome!"
Affiliated Dermatologists of Virginia
Elaine M.
"With the implementation of electronic healthcare records, Affiliated Dermatologists of Virginia searched for an information technology service to support its expanding technology needs. Having interviewed several vendors, Strategic Solutions of Virginia was selected. Since contracting with Strategic, the level of support for ADOV’s systems has be phenomenal. Strategic is always available and responsive to our needs with one easy phone call. During a recent break-in at our facility, Strategic had the missing hardware replaced and up and running prior to the first patient arrival that morning. It can’t get any better than that!"
The Daily Planet
Bill M.
"Excellent service"
Virginia Beach Obstetrics & Gynecology
Shannon M.
"Kirk is always very responsive and a pleasure to work with."
Dynamic Brands
Candace W.
"My problems were directed and handled quickly"
Commonwealth Primary Care
Judy T.
"Everything is perfect as always."
Lyrae L.
"DJ is fun to work with.."
Concussion Care Centre of Virginia
Lori K.
"Immediate response with problem corrected just as quickly and we appreciated the follow up call to check if all was running smoothly!."
HMR Funding
Ann W.
"Fix was done within 5 minutes. Great Job!"
Richmond Dermatology & Laser Specialists
Elizabeth G.
"Jason is always the best. He resolves the issue quickly and efficiently every time!"
Laser and Skin Surgery Center of Richmond
Mary P.
"Since Strategic began managing our technology, there has been a significant reduction in practice management software downtime resulting in increased productivity and enhanced efficiency. Their team is knowledgeable and experienced in the IT industry. We can always trust them to provide the most efficient solutions and highest quality service to resolve our technology challenges."
Health Management Resources, Inc.
Mark G.
"We transitioned from a smaller network management firm to Strategic a few months ago. We could not be more pleased with Strategic's professionalism and responsiveness. We believe the depth of talent on the Strategic team will allow them to be an integral partner with our company as we continue on our high-growth trajectory."
Commonwealth Primary Care
Amy A.
"Shawn did a great job helping me get the PC staged in our new office area."
3north Architects
Daniel Strait
"Fast response! Flexible to my work schedule."
Commonwealth Primary Care
Cheryl Lunger
"Sean is very efficient and thorough and always good to work with. Thank you!"
HMR Funding
Sarah G.
"My request was taken care of quickly and properly."
The Daily Planet
Maureen N.
"His knowledge and willingness to make sure that I got what I needed from technology! Thanks Zach!"
Dynamic Brands
Erin L.
"Shawn was able to get this resolved and up and running within 15 min."
The Daily Planet
Kysha W.
"Taken care of in minutes!!!"
Dynamic Brands
Julie P.
"Quick turnaround before 10am!"
Richmond Dermatology & Laser Specialists
Laura S.
"Jason is always professional!"
Dynamic Brands
Erin L.
"Justin was really on the ball with helping me to get this done. He responded extremely quickly to all of my questions and getting me the access I needed ... HE WAS AWESOME!"
Commonwealth Primary Care
Sabrina N.
"Fast and friendly as always!"
Mid-Atlantic Women's Care Imaging Centers
Anita Edwards
"Very quick turn around from when I placed the ticket."
WellcomeMD
Debbie B.
"Remote assistance after hours didn't disrupt work time. Quick response from the host."
The Daily Planet
Sarah H.
"Attention to detail is GREAT! Thank you!!"
Virginia Physicians for Women
Stephanie B.
"Ben was timely, friendly, and thorough."
Virginia Beach OBGYN
Lucy V.
"Kirk is wonderful! He is always professional, efficient, and personable. He listens to your concerns and always comes up with the proper solution for each situation. We are lucky to have him working with our company!"
HMR Funding
Ted M.
"Thanks for helping me get Office 365 set up!"
MAWC Imaging Centers
Anita E.
"Kirk has been awesome in keeping everything running smoothly."
Orange Family Physicians
Tammy H.
"The technicians were great and the problem was taken care of in a timely manner."
Enochs Eye Care
Mark E.
"First class service as always! Enough said"
Paul L. Phipps
Elsa H.
"J.C. is always prompt and a pleasure to work with."
The Daily Planet
Hector G.
"DJ knew exactly what to do in a timely fashion."
WomanCare Centers
Karen S.
"Was not an easy fix but he worked fast to get that computer back up on the front lines. Thanks Zack!"
The Daily Planet
Beth M.
"It was fixed quickly and Marcus kneew exactly what my inquiry was even though I had a challenging time articulating it."
WellcomeMD
"Marcus was very informative and completed the task to a "T" and our system is working well now! Thanks Marcus!"
The Daily Planet
Temika C.
"The response time was prompt, and Jason was very present."
The Daily Planet
Hector G.
"Zack always goes above and beyond for his clients. Keep up the great work Zach!!! You Rock!!!"
Commonwealth Primary Care
Lyrae L.
"Shawn is always helpful and able to resolve any issue promptly!"
The Daily Planet
John S.
"Jason took care of the issue and made sure I didn't have any other threats to my computer. Very thorough."
MHC Coalition for Health and Wellness
Brittany A.
"The call was quick and easy to correct a couple of issues at once."
MHC Coalition for Health and Wellness
Suellyn D.
"Awesome customer support! MHC Coalition is very pleased that we chose SSVA for our managed devices."
The Daily Planet
Kysha W.
"The technician went beyond my 'ask' to assist in making my day to day workflow easier - pinning what I needed, unpinning what I didn't."
Virginia Physicians for Women
Mark H.
"Ryan got it done with impressive speed and efficiency."
The Daily Planet
Shannon G.
"Jason was personable, focused and resolved my issue quickly."
Virginia Physicians for Women
Bridget B.
"Thanks for the prompt attention to my request."
James River OBGYN
Amanda H.
"Was quick and friendly"
The Daily Planet
Hector G.
"Zach does amazing and efficient work. Courteous, fast and friendly service. Every time. Keep up the good work Zach!"
MHC Coalition for Health and Wellness
Suellyn D.
"Great team! Immediate response time."
Concussion Care Centre of Virginia
Lori K.
"DJ arrived within 24 hours of my request on time and fixed the problem within 5 minutes!! Awesome service, thank you!"
Dynamic Brands
Stacy S.
"Ryan stayed on to resolve the issue, didn't just tell me how to do it and also made changes he found that needed to be done."
Richmond Ear, Nose and Throat
Grace S.
"Always super helpful and get the problem fixed super fast! Thanks guys, don't know what we would do without y'all!"
The Daily Planet
Judy F.
"Prompt response and resolution. Thanks"
Orange Family Physicians
Tammy H.
"My request was handled in a very timely manner. Great customer service as always!"
Orange Family Physicians
Tammy H.
"My request was handled in a very timely manner. Great customer service as always!"
Commonwealth Primary Care
Edwin R.
"Very prompt service; issue resolved quickly"
Dermatology Associates of Virginia
Sara M.
"Fast, Friendly, and Accurate! Thanks!"
Dynamic Brands
Erin L.
"Jason has done a awesome job helping me to get this IT setup support sheet put together and always works to resolve quickly and effectively."
Dynamic Brands
Julie P.
"It was quick. Thank you."
Medical Society of VA
Maury H.
"My experience was great because my problem was solved very quickly."
Orange Family Physicians
Barbara L.
"My experience was great again because SSVA took care of what we needed with our EMR and I did not have to worry :) "
Food Country USA
Joe M.
"Quick."
Virginia Physicians for Women
Bridget B.
"Ben understood the issue and was able to resolve it quickly."
Virginia Eye Consultants
Sarah S.
"Ryan was AWESOME. Thank you so much for your fast help and knowing exactly how to get me back on track!!"
Virginia Eye Center
Chassidy S.
"Justin helped me basically all day and was very patient and understanding with all of our email issues! "
Dynamic Brands
Judy E.
"I really like working with Austin. He has so much knowledge yet explains things and shows me things without the engineers vocabulary. Every experience with him has been outstanding!"
Mid-Atlantic Women's Care Imaging Centers
Anita E.
"It was done quickly!"
InSource Solutions
Mark D.
"Great work Justin; much appreciated. I was impressed with your MAC skills. SharePoint has many documented issues in handling kerberos identity that I worry that I will have to go through this trauma every time I change my password. This is probably the first time I've contacted the help desk for something like this in 3 years. Keep up the great work!"
Dynamic Brands
Rick S.
"Jason is the man"
Dynamic Brands
Rick S.
"Zach did great"
Virginia Physicians for Women
Liz J.
"Marcus was great!"
WellcomeMD
Jessie P.
"Service is prompt and friendly!!!"
Virginia Physicians for Women
Liz J.
"Zach was super quick!"
Jerry's Signs and Awnings
Jessica A.
"JC responded in a timely manner to the issue and was efficient with the resolution."
Food Country USA
Joe M.
"JC is great"
MHC Coalition for Health and Wellness
Mandy B.
"SSVA's support team is awesome to work with, always helpful!"
Complete Women's Care
Marilyn S.
"I hate getting a new computer. It always takes forever to get the files loaded, email contacts uploaded and your desktop re-set to the way you like it. Not this time. Thank you Kirk!! Happily my computer is perfect. Thank you Thank you
Thank you!!!!"
Dominion Women's Health
Melissa H.
"Ryan was relentless in resolving our problem when our previous IT provider was unable to resolve the issue for over a year."
Virginia Physicians for Women
Liz J.
"Justin was awesome on all my calls today!!!"
Commonwealth Primary Care
Sabrina N.
"Ryan is always helpful and understanding. He never makes me feel like a "dummy" when I have a problem."
Commonwealth Primary Care
Judy T.
"Fixed and actually suggested an improvement to the process!"
InSource Solutions
Kyle L.
"Patience and efficiency. Thanks Justin!"
Complete Women's Care
Marilyn S.
"So helpful and quick, THANK YOU!!"
Virginia Physicians for Women
Liz J.
"Justin was awesome on this call!! He exhausted every possible solution. Thanks again Justin!!"
Commonwealth Primary Care
Ruth H.
"I was helped quickly and my issue was resolved."
Commonwealth Primary Care
Sabrina N.
"Marcus was working on a Sunday and I called late and yet he was still pleasant and got the job done quickly even though I know that he was getting a lot of calls at the time. Always thankful for you guys!."
Commonwealth Primary Care
Sabrina N.
"DJ is always pleasant and sounds cheerful!"
Commonwealth Primary Care
Cheryl L.
"Very quickly resolved - thank you!"
Commonwealth Primary Care
Ruth H.
"Response time was quick, Jason was polite and quite efficient."
Advanced Patient Advocacy
John M.
"Excellent communication with our external customers to work through issues. Extremely professional."
The Daily Planet
Hector G.
"My experience was great because Zach followed up on this matter. He always stays on top of any issues reported and always keeps me informed. Thank you so much Zach!"
Complete Women's Care
Marilyn S.
"My scanner did not have the greatest quality, Kirk was able to fix it by doing every possible choice and never gave up."
Virginia Physicians for Women
Bridget B.
"SSVA knew just what I needed and took care of it in a VERY timely manner!"
Virginia Physicians for Women
Liz J.
"Ryan got my PC up and running like a champ!"
Virginia Physicians for Women
Jennie D.
"Polite, speedy"
Melhorn, Melhorn and Quarles
Celeste R.
"They were very helpful and patient. The issue resolved itself thankfully but they were great about troubleshooting with me. I simply restarted the computer and rechecked cord connections Monday morning and everything was working fine. Thank you!"
HMR Funding
Debbie L.
"Thrilled that Ryan was able to figure out the issue, much appreciated"
MHC Coalition for Health & Wellness
Suellyn D.
"As always, quick resolution to tickets!"
"Techs are always helpful and friendly!"
Commonwealth Primary Care
Sabrina N.
"Ryan is always pleasant and explains what the issue is and how he is going to fix it. He is always nice as well."
The Daily Planet
Jordan S.
"My experience was great because Jason was extremely understanding. He never made me feel incompetent. In addition to that, he was so on top of everything! I really felt like I was a priority, and was taken care of well. Thank you so much!"
MHC Coalition for Health and Wellness
Suellyn D.
"Attention to detail as this was a complex problem that took a collaborative effort. SSVA was instrumental in getting our device up and running."
Dermatology Associates of Virginia
Karen C.
"Justin is always so helpful and patient."
The Daily Planet
Latara W.
"DJ took his time with assisting me with my issue, he was very patient with helping me understand the problem with my Microsoft Outlook account. Justin helped verify everything that DJ did to the account."
Virginia Physicians for Women
Liz J.
"Shawn was FANTASTIC on figuring out that this ongoing problem we've had on this PC may just be the keyboard. Fingers crossed that cleaning out the keyboard will stop this issue!! Thanks Shawn!!"
Dermatology Associates of Virginia
Maribeth C.
"Zack is always very responsive and helpful with any issue I may have with our system."
Dominion Women's Health
Adina L.
"My request was answered and completed in a timely manner!"
Commonwealth Primary Care
Margee K.
"While it only took about 8 months to get this fixed, fingers crossed that this incredibly annoying and time-sucking problem will stay fixed! What I really appreciated was everyone's dedication to working on the problem until it was, actually, fixed. I know it was frustrating for the tech support team, as they tried one thing after another, but to ultimately solve this problem is a great relief and I appreciate their dedication to seeing it through. Thanks again!"
The Daily Planet
Kathleen D.
"Ryan was quick, and gave me an option to see patients while he worked on my machine. Also, went deeper to find the root of my problem. Thanks!."
Complete Women's Care
Laurie H.
"DOUBLE HAPPY FACE!"
Dermatology Associates of Virginia
Wanda W.
"Ryan responded quickly to my request and was courteous as always."
Modern Chevrolet
Jerry E.
"JC is awesome."
MHC Coalition for Health and Wellness
Suellyn D.
"Thanks! It is nice to have a dependable company to oversee our projects."
Dermatology Associates of Virginia
Wanda W.
"Douglas fixed my scanner and outlook issues quickly and was extremely courteous. Thanks!"
Commonwealth Primary Care
Sabrina N.
"Jason always helps us with a smile and we always throw curveballs at him. Very thankful for his knowledge and help!"
Commonwealth Primary Care
Marie S.
"Took time to assist with problem and completed the issue"
Virginia Physicians for Women
Bridget B.
"Zach was instrumental in our having a smooth opening on Monday. He was everywhere we needed him, as soon as we needed him, and his calm demeanor, depth of knowledge about our systems and network and great customer service skills were MUCH appreciated. He was also extremely proactive on Thursday evening, reaching out to both Verizon and Cisco to ensure we would be live on Friday. SSVA has once again proven their worth to VPFW!"
Virginia Cancer Institute
Todd S.
"Marcus is attentive, competent, and felt my pain. He was my partner in figuring out the issue at hand and finding a resolution, on a Sunday of a Holiday weekend. Thank you so much!"
Commonwealth Primary Care
Sabrina N.
"Jason, as always, went above and beyond to help us fix our problem. We are always happy that we get to work with him and Strategic in general. Thankful to have great IT support!"
MHC Coalition for Health and Wellness
Suellyn D.
"Marcus is great! Attention to detail with ongoing tickets that take time to resolve!"
Health Brigade
Polly F.
"Ken helped me with patience and kindness. Much appreciated!"
MHC Coalition for Health and Wellness
Suellyn D.
"Thanks for the quick turn around"
The Daily Planet
Kysha W.
"My request was taken care of within minutes! This allowed me to continue with and complete my task in a timely manner!"
MHC Coalition for Health and Wellness
Suellyn D.
"DJ has the patience of Job dealing with all our issues!"
Tree of Life
Anthony M.
"Mr. Kizzie was very knowledgeable and able to help me better understand the issue so that I could take action going forward. Customer service was excellent! Thank you!!!"
Virginia Physicians for Women
Kaye D.
"Justin is very patient and methodical!"
Tree of Life
Barbara K.
"DJ took the time to work with us at our pace. Thank you!!!!"
Richmond Ear, Nose & Throat
Gabrielle B.
"Jason is amazing!! No matter the issue he is always able to find it and fix it and fix it quickly! He is always friendly and willing to help!!!"
MHC Coalition for Health & Wellness
Suellyn D.
"As always, very thorough and quick resolution."
Virginia Oculofacial Surgeons
Rorie G.
"Ryan was extremely patient with a high importance situation. I could not ask for any better service of anyone."
Orange Family Physicians
Barbara L.
"SSVA works to get it right for their customer! Great techs!"
Dermatology Associates of Virginia
Maribeth C.
"Shawn always does a great job --- very professional and personable."
Commonwealth Primary Care
Gina W.
"Consistent follow up, quick turn around time, they were really digging deep to find out why the issue was occurring. They even followed up next day to see if it had been fully resolved."