Patient

Engagement

Secure Text Messaging

Your patients are always texting.

Why not get engaged to enhance patient experience and get paid for it?

Patient Transportation

Use technology to seamlessly deliver your patients right to your door.

Secure Text Messaging

90% of patients want
to text their provider.

Patient's #1 complaint is
lack of communication.

Increase Reimbursements

Get reimbursed for reviewing photos or videos texted by your patients on your own time.

Ensure a Better Experience

Send appointment notifications, announce new offerings, or just have an efficient conversation directly with your patient.

Keep Patients Healthy

Proactively address health concerns before they escalate to bigger issues.

Decrease No-Shows

Send notifications in a manner your patients are most likely to read.

HIPAA Compliant

All secure text messages are HIPAA certified and can be used to discuss PHI.

Why can't I use standard text messages?


Texting your patients in the same manner you text your friends and family is simply insecure.

  • It's unencrypted
  • The recipient cannot be verified
  • There is no way to mark a message as high priority
  • Your patient contacts will be mixed in with your personal contacts
  • Texts can't be categorized or sorted by anything besides recipient name




Am I the only one who receives my patients' texts?


Our secure messaging platform is completely customizable to ensure flexibility for each provider to use it as they see fit. You can direct all incoming texts to your own inbox, or share them with your staff.




Does this only work for external texts?


No! You can use our secure messaging platform to communicate with your internal staff, co-workers, care coordinators, etc.




Will I be receiving texts all night long?


No (unless you want to). We can setup the program so that patients who text after-hours receive an out-of-office reply. You can still view the messages, but you won't be obligated to immediately respond.




Will my patients see my personal cell number?


No! Patients will never see your cell number.




How does reimbursement for texting work?


Using HCPCS code G2010, you can be reimbursed for professional evaluation of prerecorded images or videos transmitted by established patients for the purpose of determining whether an office visit is warranted. After reviewing, follow-up with the patient within 24 hours by phone, email, text message, etc. Essentially, your patient can text you a picture of their rash and you can be paid to review it and recommend further evaluation.





Patient Transportation

3.6 million Americans

miss their appointments

due to lack of reliable transportation.

Designed Specifically for Healthcare

Application seamlessly integrates with EHR workflows to eliminate unnecessary phone calls.

Comprehensive Solution

One single solution can arrange a variety of transportation (including wheelchair vans, ambulances, and regular sedans) and work with a variety of payers (Medicaid, Medicare, private insurance, patient pay, etc.) to reduce financial burden of transportation.

Cost Reduction

Facilitate the use of Uber/Lyft in place of taxis to reduce transportation costs up to 40%.

Time Saver

Quickly book transportation to relieve Care Coordinators from making unnecessary phone calls.

Automation

Automatically send trip reminders to patients.

Reporting

Available reporting function provides valuable insight to better manage costs and utilization.

One organization was able to increase their ride volume by 6% while still cutting costs by 40%

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© 2020 by Strategic Solutions of Virginia, LLC