Why can't I use standard text messages?

Texting your patients in the same manner you text your friends and family is simply insecure.

• It's unencrypted
• The recipient cannot be verified
• There is no way to mark a message as high priority
• Your patient contacts will be mixed in with your personal contacts
• Texts can't be categorized or sorted by anything besides recipient name

Am I the only one who receives my patients' texts?

Our secure messaging platform is completely customizable to ensure flexibility for each provider to use it as they see fit. You can direct all incoming texts to your own inbox, or share them with your staff.

Does this only work for external texts?

No! You can use our secure messaging platform to communicate with your internal staff, co-workers, care coordinators, etc.

Will I be receiving texts all night long?

No (unless you want to). We can setup the program so that patients who text after-hours receive an out-of-office reply. You can still view the messages, but you won't be obligated to immediately respond.

Will my patients see my personal cell number?

No! Patients will never see your cell number.

How does reimbursement for texting work?

Using HCPCS code G2010, you can be reimbursed for professional evaluation of prerecorded images or videos transmitted by established patients for the purpose of determining whether an office visit is warranted. After reviewing, follow-up with the patient within 24 hours by phone, email, text message, etc. Essentially, your patient can text you a picture of their rash and you can be paid to review it and recommend further evaluation.